Repair and service conditions
Please use our telephone support to prevent unnecessary expenses for sending in actually functioning devices. Errors are frequently caused by adjustment or operating faults. Our qualified team members have a suitable solution for nearly every problem so that in most cases there is no need to send your device in.
If you want to return a device because of a complaint or for an update, please use our RMA system. You can apply for a returns
number after a simple registration on our home page ta.co.at/en/support/rma.html. This number is needed for control and processing of complaints. You can inquire about the status of your complaint at any time and will be informed about each step by email. Thus you will know precisely whether your device is still in repair, whether the repair was successful and you see the shipping date.
Please return the defective device with the enclosed copy of the replacement delivery note only after you have received the replacement device. A fully completed replacement advice form is always required for an exchange. The previously named repair conditions apply for the replaced device. Additionally by requesting a replacement device you declare that you understand and agree with the following conditions:
Subject to change without notice.