We are of the opinion, that you, as our customer, should never be left to cope with a problem in one of our products. Because the responsible use of resources is very important to us, we do not want to give our customers cause to purchase a new device because of excessive repair charges.

Hence we take great care to ensure your unit is repaired  under customer-friendly conditions.

In general
Make sure you use our telephone support! Our qualified team members have a suitable solution for nearly every problem so that in most cases there is no need to send your device in. Our analyses have shown that, dependent on the device type, in approximately 30 to 60% of cases, the submitted devices do not have any defect. In most cases, an adjustment or operating fault is the cause. Our trained team members will be happy to help you rectify such faults and avoid the unnecessary costs caused by sending in your device.

1. What controls do you use?
2. What operating system version is installed on it?
3. What program have you set?
4. Do the outputs work in manual mode?
5. Are the sensor values ok?
6. Have you checked the fuse of the device.

At this time we aren't able to provide you a programming service.

At our Website doku.uvr1611.at you'll find a onlinedocumentation about the UVR1611.

remote maintenance