In general
Make sure you use our telephone support! Our quali ed team members have a suitable solution for nearly every problem so that in most cases there is no need to send your device in. Our analyses have shown that, dependent on the device type, in approximately 30 to 60% of cases, the submitted devices do not have any defect. In most cases, an adjustment or operating fault is the cause. Our trained team  members will be happy to help you rectify such faults and avoid the unnecessary costs caused by sending in your device. If you send in a device for repair or service, please enclose a completely  lled-in service advice form. This is available for download from our homepage, www.ta.co.at. The service advice form helps us to process your request as quickly as possible.

Unfounded complaint
If upon inspection no defect in the device is found (operating error, instruction manual not followed) or if the fault description is insu cient, the device shall be returned upon payment of an inspection charge of € 19.

Repair

If the device is outside its 2 year guarantee period, we apply a one-o repair charge of € 19 up to a maximum of € 34. If it is no longer possible to repair the device, we will inform you of this.

Update
For an update and a subsequent system test, we apply a processing fee of € 19. If an error is detected during a system test, you will be  formed about other repair costs in advance.

Replacement

In general, a replacement must be agreed with a support team member and then may only take place if the heat supply is not ensured because of the failure of the device. It is recommended that you return the device only upon receipt of the replacement device accompanied by the enclose replacement form. A fully completed service advice form is always required for an exchange. The previously named repair conditions apply for the replaced device.

Transport

costs All of the above mentioned charges and fees exclude VAT and include packing and domestic shipping. For shipping abroad an appropriate surcharge is applied. We will not accept any packages sent to us COD.