Repair and service conditions

If the device is outside of the warranty period of 2 years, or if the damage was caused by improper handling (e.g. over-voltage, water damage), charges as stated below apply:

If the error description is insufficient, additional charges for administrative and technical expenses of 30 € may apply, depending on the warranty period.

Labour costs related to inspection and determination of the error will explicitly not be covered by us.

Cost overview:

• Base cost: 70 € (includes average labour and processing times and costs of minor replacement parts)
• Surcharge: + 30 €,- (for missing or insufficient error description)
• Old device surcharge: + 30 € (for devices older than 10 years)

Cost for replacement parts: in some cases, larger components (e.g. main board) must be replaced – these will be charged after consultation.

Irreparable devices: these will be disposed of after consultation, returned defective or treated as per individual agreement.

Small devices: products with a listed price below the base repair cost are not economically viable for repair. Should they be sent in regardless, the listed price is charged as a flat rate.

Unjustified claims: € 50,-
If no defect is detected during examination (e.g. operating error or disregard of manual), a flat rate will be charged.

Shipping and packaging costs:

Within Austria and Germany: no shipping costs.

All other regions: actual shipping costs will be charged.

Differing delivery address: + € 15,- processing fee.

Non-prepaid deliveries: + € 15,- processing fee.

Data security:

We are not liable for any loss of data.