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Repair and service conditions

This version of our Repair and Service conditions ist valid from 1st March 2018.

Repair

If the device is outside the two-year warranty period or damage has been caused through incorrect handling (voltage surge or similar), the costs will be charged according to the price overview below.

You will be notified if repair is no longer possible. If the fault description is not sufficient, there is a charge of €30 for the extra administrative and technical work involved, irrespective of the warranty period. Expressly, we shall not bear labour costs
associated with replacing the goods or expenses to determine the defect.

Repair with replacement device

A replacement device must generally be arranged with a member of the support team of Technische Alternative RT GmbH and is a voluntary service on our part. The faulty device must be returned in its entirety to us within one month of receipt of
the replacement device, along with the enclosed delivery note and replacement notification form. Furthermore, by requesting a replacement device, the customer accepts the following conditions:

  • A handling fee of €45 (€65 for a UVR1611 with a serial number < 96269) will be charged to replace any device that is outside its warranty period
  • It is not possible to replace a UVR1611 with a serial number below 50000.
  • No handling fee will be charged for devices within the warranty period. Exceptions are devices damaged through incorrect handling.
  • A fixed repair fee may also be incurred.
  • If it is no longer possible or economically worthwhile to repair the device, the price of the replacement device will be charged.

Unfounded complaint

If, after inspection, no defect in the device is found (operating error, instruction manual not followed), the device shall be returned against payment of an inspection charge of €30.

Packing and shipping costs

We do not charge any shipping costs for shipments within the EU. For non-EU countries, the actual costs will be invoiced. Unpaid postage back to us will subsequently be charged to the customer.

Data backup

We assume no liability for data loss.

Price Overview

Device Repair flat rate (incl. Software update) Update (Hard- and/or Software)
  35 Euro 45 Euro 65 Euro 30 Euro 65 Euro
UVR1611   x   x  
UVR1611 SNr. < 50.000     x   x
UVR16x2   x   x  
other x2 Devices x     x  
C.M.I. x     x  
UVR64 / UVR65 / UVR67   x   x  
UVR61 / UVR63 x     x  
ESR21 / ESR31 x     x  
ANS21 x     x  
other devices x     x  
Devices older 10 Years     x    
FRISTAR2, EHS, EHS-R Price on request