Return of FRISTAR valves

Information

The FRISTAR3 may experience issues with hot water preparation due to a construction error of the electric valve by a Swedish producer. The controller monitors all electric components of the FRISTAR3 and gives accurate feedback on related issues. In the case mentioned above, the status LED would alternate flashing orange and red.

Should your DHW station experience this error, please fill out the following form so a replacement can be processed.

Instructions for hot water preparation in absence of a functional valve.

FRISTAR3 Valve — The four-digit code for the date of manufacture can be found on the valve body (red marking).

FWR33 Serial number — The required serial number can be found on the front of the controller (FWR33-xxxxxx)

Ordering a replacement valve for FRISTAR3

In order to send a replacement valve free of charge, we require certain information for documentation and complaints to the manufacturer, as well as the defective valve within 10 working days. If the valve does not arrive free of charge within this period, we will unfortunately have to charge a net price (not discountable) of € 114 plus VAT for the replacement part.

Your data / delivery address

Your data (delivery address)

Customer number

Your name / company name*

I am*

VAT Number

Your e-mail address*

Telephone*

Your address*

ZIP Code*

City*

Country*

Purchased / installed by

Installation information

Purchased from*

Company name wholesaler or installer*

Installation by

Company name Installation company

Valve Data

Information on the defective valve

Indicator for Date of manufacture (4 digits)*

Installed in FRISTAR3 with FWR serial number:*

Error / Area of Application

Precise error description*

Which heating system (type of boiler, output in kW, radiators or panel heating) is the fresh water station connected to?

Application*

I have understood the above conditions and accept them. I also accept the costs for the return shipment.

I agree to the storage and processing of my data for the sole purpose of processing complaints.

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